Privacy Policy

Slimky Hair ("we," "our," or "us") operates the online store and digital experiences at slimkyhair.com. We are committed to maintaining the confidentiality, integrity, and security of your personal data.

By accessing our digital storefront, purchasing our botanical formulations, or reaching out to our customer care team, you acknowledge the information handling practices described in this policy.

We collect information to provide you with seamless shopping experiences, deliver handcrafted hair-care formulations, and offer personalized customer support.

Information You Provide Directly

When you interact with Slimky Hair, you may provide us with:

• Contact details: Your full name, email address, and telephone or WhatsApp number.
• Delivery information: Your destination address, state, postal code, and specific courier instructions.
• Account credentials: Your username, encrypted password, and order history if you create a customer account.
• Communications: Notes, preferences, hair inquiries, and feedback sent via our contact form, email, or WhatsApp concierge.

Please note: Slimky Hair never collects, views, or stores your complete payment card numbers or banking PINs. All financial transactions are processed securely through certified third-party payment gateways.

When you browse our website, certain technical information may be collected automatically by your device and browser, including:

• Device & Browser Details: Your IP address, browser type, operating system, language preferences, and screen resolution.
• Browsing Activity: Pages viewed, time spent exploring formulation notes, navigation pathways, and referring URLs.
• Session Identifiers: Basic session cookies that allow your shopping bag and wishlist to persist as you navigate the store.

We use the personal information we collect for authentic, customer-focused business purposes:

• Order Processing & Fulfillment: Preparing, packaging, and dispatching your botanical hair care orders.
• Customer Support: Responding to formulation questions, order status inquiries, and regimen guidance.
• Logistics Coordination: Calculating regional delivery fees and notifying you regarding delivery scheduling.
• Platform Improvement: Ensuring our digital store loads swiftly, displays accurately across mobile devices, and offers smooth navigation.
• Security & Fraud Prevention: Verifying order authenticity and protecting customers against unauthorized transactions.
• Legal Compliance: Satisfying tax, accounting, and consumer protection requirements under applicable laws.

Slimky Hair partners with established, PCI-DSS compliant financial technology providers to process digital payments:

• Paystack: Certified under the highest industry security standards for debit/credit cards, bank transfers, and mobile money.
• Flutterwave: Licensed global payments infrastructure handling multi-currency and card processing.

When you complete a purchase, your payment information is transmitted directly to the secure servers of Paystack or Flutterwave via 256-bit SSL encryption. Slimky Hair only receives transaction confirmation tokens, billing references, and verified payment statuses.

To deliver your hair care formulations safely to your doorstep, your name, destination address, and phone number are shared with our trusted logistics and dispatch partners.

Because delivery fees are determined by precise package weight, volume, and destination geography, our logistics coordination team contacts you after order placement with exact courier fees. Delivery personnel only receive the minimum contact details required to fulfill transit and drop-off.

Learn more about our shipping steps on our Shipping & Delivery page.

We use cookies and local storage tokens to ensure our website functions reliably. These lightweight data files help us:

• Remember items added to your shopping bag drawer.
• Persist formulations saved in your personal Wishlist across browsing sessions.
• Keep you securely signed in to your account.
• Understand aggregate traffic trends to optimize website speed.

For a detailed breakdown of the cookies we utilize and how you can manage them, please consult our Cookie Policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We only share data with service providers essential to operating our ecommerce platform:

• Payment Gateways: Paystack and Flutterwave for processing payments securely.
• Courier & Delivery Partners: Regional dispatch couriers to complete package transit.
• Cloud & Infrastructure Providers: Secure hosting environments that maintain site availability and database protection.
• Legal & Regulatory Authorities: Where mandated by law, court order, or governmental regulation to protect our rights and prevent fraudulent activity.

We implement technical, physical, and managerial safeguards to protect your personal information from unauthorized access, accidental alteration, disclosure, or destruction.

Our website employs Transport Layer Security (TLS/SSL) encryption for all browsing sessions and checkout flows. Access to customer records is restricted to authorized personnel who require the data to fulfill customer orders and provide support.

While we apply rigorous industry-standard safeguards, please note that no method of electronic transmission over the internet or computer storage can be guaranteed to be 100% impenetrable. We encourage customers to use strong passwords and protect their device credentials.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, tax, and order warranty requirements.

When personal data is no longer required for customer fulfillment or legal compliance, it is securely anonymized or permanently deleted from our records.

Depending on your geographic location and applicable data protection regulations, you may have rights regarding your personal information, including:

• Access: The right to request confirmation of the personal data we hold about you.
• Correction: The right to request updates or corrections to incomplete or inaccurate records.
• Deletion: The right to request the deletion of your customer profile, subject to statutory recordkeeping obligations.
• Opt-Out: The right to unsubscribe from non-transactional marketing communications at any time via the link in our emails.

To exercise any of these choices, please email our privacy desk at privacy@slimkyhair.com.

Slimky Hair formulations and our ecommerce platform are designed and intended for purchase by adults. We do not knowingly solicit or collect personal information from children without parental or legal guardian consent.

If we become aware that personal information has been collected from a child without verified parental consent, we take immediate steps to remove that information from our servers.

Our website may contain links to external platforms, including social media channels (Instagram, Facebook, TikTok) and third-party payment gateways. These external services maintain independent privacy policies, terms of use, and cookie practices.

We encourage you to review the privacy statements of any third-party websites or services you visit from our platform.

We may update this Privacy Policy periodically to reflect evolving business practices, formulation releases, or regulatory requirements. Any modifications will be posted directly to this page with an updated "Last Updated" date at the top.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our team: